Berbix stores a history of Escalations, Image Reveals, and Dashboard Audits within the Logs tab.

Depending on your user role, you may access the following types of logs.

EscalationsImage RevealsDashboard Audits
Admin All escalationsAll image revealsAll audits
Developer All escalationsOwn image reveals onlyNo
Agent All escalationsOwn image reveals onlyNo
ReviewerAll escalationsOwn image reveals onlyNo
Test-Only Agent All test mode escalationsOwn test mode image reveals onlyNo

Escalations

The Escalations section contains any transactions that have been escalated for review via the Transaction Report UI. This includes transactions escalated to Berbix as well as internal escalations.

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Image Reveals

Any time a user clicks "Show without watermarks" on a Transaction Report image, this action is logged. In addition to the comprehensive log here, each Transaction Report contains the record of each image reveal for that report.

For more information on our watermarking policies and procedures, click here.

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Dashboard Audit Logs

This section is available to admins only, and contains searchable records of any user actions taken on the Berbix dashboard.

Logged actions include and are not limited to:

  • Creating and editing integration items such as API Keys, webhooks, and Auth0 configurations
  • Creating and editing configurations such as templates, themes, and action maps
  • Administrative tasks such as adding team members or updating billing information
  • Transaction review tasks such as image reveal, blocking an ID, and updating a transaction action
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Dashboard Audit Logs have a 90-day look-back

This means that it's possible you'll see references to items that no longer exist.

For example, if your retention policy is 30 days, you may see logs pertaining to transactions that have already been deleted.

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