Review Queues
Review Queues contain transactions that may require manual review or additional actions. Review Queues are populated based on the decision logic configured in your Action Maps.
The Review Queues page provides an overview of all available Review Queues in your Dashboard.
By default, all Berbix dashboards include a Default
queue populated by your Review
action. Please reach out to [email protected] if you'd like to add additional queues.
In the example below, our Default Review Queue has 10 unreviewed transactions.

Review Queue Transactions
When you open a specific Review Queue, you'll see all the outstanding transactions that need to be manually reviewed.
In the top left, you can filter results by Not Reviewed
or All
transactions in the queue.
Berbix will also present the following additional info:
Claimed By
: the Berbix dashboard user that claimed the transaction for review.Review Created At
: the time the transaction was queued for review.Reviewer
: the Berbix dashboard user that reviewed the transaction. This field is populated after anaction
has been manually selected.Reviewed at
: the review time for the transaction.

Claiming a Transaction
When claiming a transaction for review, you can:
Claim
an individual transactionClaim 10
to claim the oldest unclaimed 10 transactionsClaim all
to claim all of the unclaimed transactions
Claiming all
or 10
will automatically open your oldest transaction for review.
Reviewing a Transaction
When you select a transaction to review, you'll open the full Transaction Report for that transaction.

You will find a summary supporting the Review
decision in the Status section, and you may examine the details by clicking the "Action Map Triggered" link.

Once you have fully reviewed the Transaction Report and made a determination, select Accept
or Reject
.
After selecting an action, you have the option to provide context for your decision before pressing the Submit button.

If you have claimed additional transactions for review, the next transaction will open automatically.
More Actions
Additional actions available include escalating the transaction for review, blocking the ID from passing further transactions, and deleting the transaction.

Notifying Users of Transactions to Review
Webhooks can be configured to be triggered when transactions are added to a review queue, by setting up a webhook of type Verification finished
and determining whether a review is required based on the action
included in the webhook payload.
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Updated about 1 year ago