Review Queues contain transactions that may require manual review or additional actions. Review Queues are populated based on your Action Mapping.
The Review Queues view shows you all Review Queues, the number of unreviewed transactions in the queue, and when the queue was created. Berbix includes one Default
Review Queue populated by your Review
action. Please contact us if you need an additional Review Queue for your use case.
In the example below, our Default
queue has 15
unreviewed transactions.


Review Queue Transactions
When selecting a specific Review Queue, you'll see all the outstanding transactions that need to be manually reviewed. Berbix will also present the following additional info:
Claimed By
: the Berbix dashboard user that claimed the transaction review. Users can claim transactions by clickingClaim
.Created
: the create time of the transaction.Reviewer
: the Berbix dashboard user that reviewed the transaction. This field is populated after anaction
has been manually selected.Reviewed at
: the review time for the transaction.


Claiming a Transaction
When claiming a transaction for review, you can:
Claim
an individual transactionClaim 10
to claim the oldest unclaimed 10 transactionsClaim all
to claim all of the unclaimed transactions
Claiming all
or 10
will automatically open your oldest transaction for review.
Reviewing a Transaction
When selecting an individual transaction from the review queue, you're presented with all available Actions
for the transaction at the top of the page based on your Actions configuration. A Berbix dashboard user can review all the available information in the transaction and select the appropriate manual action. Please refer to Transactions for all of the information Berbix exposes in the dashboard for manual review.
In the example below, we'll decide to reject
this ID because it's a sample ID as demonstrated by the id_sample_detected
flag.


After selecting an action, you can provide a optional context behind the manual action. If the Auto-advance
toggle is enabled, you will be advanced automatically to the next oldest transaction that you have claimed.


Going forward, this transaction will show which Berbix dashboard user reviewed the transaction.


Notifying Users of Transactions to Review
Review notifications can be delivered to an email address when transactions are added to a review queue. This can be used to notify agents to claim and review a new transaction. Alternatively, you can use Webhooks rather than direct-to-email notifications, and determine whether a review is required based on the action
included in the webhook payload.
Updated 17 days ago