Review Queues contain transactions that may require manual review or additional actions. Review Queues are populated based on your Action Mapping.
The Review Queues view shows you all Review Queues, the number of unreviewed transactions in the queue, and when the queue was created. Berbix includes one
Default Review Queue populated by your
Review action. Please contact us if you need an additional Review Queue for your use case.
In the example below, our
Default queue has
15 unreviewed transactions.
When selecting a specific Review Queue, you'll see all the outstanding transactions that need to be manually reviewed. Berbix will also present the following additional info:
Claimed By: the Berbix dashboard user that claimed the transaction review. Users can claim transactions by clicking
Created: the create time of the transaction.
Reviewer: the Berbix dashboard user that reviewed the transaction. This field is populated after an
actionhas been manually selected.
Reviewed at: the review time for the transaction.
When claiming a transaction for review, you can:
Claiman individual transaction
Claim 10to claim the oldest unclaimed 10 transactions
Claim allto claim all of the unclaimed transactions
10 will automatically open your oldest transaction for review.
When selecting an individual transaction from the review queue, you're presented with all available
Actions for the transaction at the top of the page based on your Actions configuration. A Berbix dashboard user can review all the available information in the transaction and select the appropriate manual action. Please refer to Transactions for all of the information Berbix exposes in the dashboard for manual review.
In the example below, we'll decide to
reject this ID because it's a sample ID as demonstrated by the
After selecting an action, you can provide a optional context behind the manual action. If the
Auto-advance toggle is enabled, you will be advanced automatically to the next oldest transaction that you have claimed.
Going forward, this transaction will show which Berbix dashboard user reviewed the transaction.
Review notifications can be delivered to an email address or via webhook to a given endpoint when transactions are added to a review queue. This should be used to notify agents to claim and review a new transaction.