View All Transactions

A transaction refers to a unique user that has initiated a verification through Berbix Verify. The history of all transactions for your account is available in the Transactions tab within the Berbix Dashboard.

Within this view, you're presented the unique Berbix UID for each transaction, the Customer UID, the type of verification(s) included in the transaction, the last user interaction with the transaction, and when the transaction was created.

You can also filter by the completion status of the transaction as well as for test or live transactions only. Berbix offers verifications for Photo ID, Address, Email, Phone, and Details (Personal Details).

Filter by CustomerUID

Within the transactions view, you can filter for a given customer UID to find all transactions for that user.

View an Individual Transaction

Basic Info

The top of the view for an individual transaction will present a variety of basic information about the transaction. This includes:

• User Info: Name, Date of Birth, Age, etc.
• Document Info: Document Type, Expiry Date, Issue Date, etc.
• Flags: ID Flags returned for the transaction color-coded based on their action mapping. The mapped action is also shown at the top of the transaction in its associated color.

In the example below, the provided ID is a sample ID which returned the flag id_sample_detected mapped to the review action.

Document Details

By clicking on the thumbnail images, you'll see the user-provided front or back images of the ID that can be used for manual review.

Face Match

Beneath the document details, Berbix provides a cropped photo from the Photo ID alongside the user provided selfie and liveness check image (if enabled). The document photo will be compared to the selfie image and the selfie image will also be compared to the liveness check.

In the example below, the provided selfie was an unlikely match when compared to the document photo but was a likely match when compared to the liveness check image. The unlikely match also caused Berbix to return the id_selfie_face_mismatch flag, which was mapped to the review action.

Watermarking

Images exposed in the dashboard (and via the API) are watermarked in an effort for Berbix to be the best possible steward of sensitive data. Image watermarks are generated on a per-access basis and therefore can be traced to the IP address accessing the image and the timestamp at which the image was accessed. Each image includes two watermarks: one in the bottom-left corner and one that covers the sensitive data in the image (such as an ID or a face). The IP address and timestamp associated with the image are also rendered in a notice at the bottom of the image to discourage storing or sharing of this sensitive information.

Watermarked images are also surfaced at a lower resolution than that of the original raw image. Please contact us if the resolution or watermark prevents you from reviewing the contents of a given ID or selfie image!

Deleting, Blocking, or Escalating a Transaction

You have the option to Delete or Escalate a transaction by clicking the More Actions button to open a modal. If a customer UID is provided, you're also able to Block a given transaction.

Delete Transaction

Deleting a transaction permanently deletes any data for a given transaction and has the same effect as using our Delete transaction API.

Block Transaction

Blocking a transaction enables you to prevent bad actors from reentering your platform. When set, Berbix will raise a blocked flag that can be mapped to a reject action if this ID is seen in the future.

Escalate Transaction

Escalating a transaction notifies the Berbix team with a provided escalation reason to review or investigate a transaction. You should escalate transactions if there is an error or bug associated with a transaction or if you'd like the Berbix team to review a fraudulent actor.